By Chet Holmes
The true secret to becoming the best sales and marketing organization is repetition of basic core skills. Skill is not created by constantly switching to new things. Skill is created by focusing on a small number of things and doing them repeatedly. Black belts in karate do not become black belts by practicing 4,000 different moves; they become black belts by practicing 12 moves 4,000 times. The same is true of sales skills, particularly time management.
Commit to these six steps
Six proactive steps to time management can transform your day. They take five minutes to do and can double the amount of results you get daily. The problem is not whether or not these steps will work, because they will absolutely work. The problem is whether or not you will fully commit to doing them, repeatedly. The key to time management is commitment to the following six steps:
Step One: Touch it once
How often do you pick up something on your desk and say, “I have to take care of this, but I can’t deal with it right now”? If you do that a few times per day with a few different documents/projects/tasks, by the end of the year, you will have spent an entire month touching and rereading information without taking action. So, if you touch it, move it to the next step. If you want to see how often you waste time, each time you pick up something, put a red dot on it. After you have three red dots on a piece of paper, you begin to feel pressure to do something and move on. If you touch it, take care of it.
Step Two: Make lists, but stick to the six most important things
When we conduct this time management seminar, we ask how many people in the audience make lists. Practically everyone does. People often have lists with 25 to as many as 40 items on them. They are proud that their lists are so long and that they are so busy. Further investigation quickly shows them that long lists are the perfect way to be busy, but not productive. When you have a long list, your energy is focused more on trimming the list than it is on being productive. Each day, pick the six items that will produce the highest level of results, put them on your list, and finish all six things by day’s end.
Step Three: Plan how long you will spend on each item
You’ve started your day by making a list of the six most important things. That took two or three minutes. Now take another minute to plan how long each item will take or how long you will dedicate to the items that are ongoing. When we conduct this workshop, the people with long lists usually find that they can have an incredibly productive day with only six hours spent on their six key items. Most people who use these steps find they get more important work done in less time because their time is focused on the most productive tasks.
Step Four: Plan when
Now that you know how much time to dedicate to each task, you need to plan when you will do them. In addition, you must build in time for the reactive mode. For example, if you are a sales manager interrupted by frequent “got a minute” meetings, plan a fixed time when you will accept those types of meetings. Otherwise, unless it is an emergency, do not allow people to come to your desk and ask if you’ve got a minute! Think of any top executive you know. Can you simply call them up, or do you have to schedule time with them? Many top executives plan their day down to the minute. Everything is done according to a schedule, including time for “got a minute” meetings. Scheduling time is the key to time management.
Step Five: Ask the results
Few people are highly productive. People like to have items on a list, so they can cross off the items. But that’s not enough. The things that produce the best results are generally the most difficult. Thus, they get left off of the list or are scheduled at the end of the day, causing them to get bumped to the next day…and the next...and the next. Schedule important tasks in the beginning of your day. Cold calling or trying to get appointments with key prospects or clients are the things that produce the best results. However, they often get pushed off by average salespeople. After you make your list, ask yourself if the items on it are the ones that will produce the most results.
Step Six: Will it hurt me to throw this away?
Of all filed information, 80% is never referred to again. After hearing this time management idea, I began to throw away four out of five of the items I used to keep. It’s been 10 years, and I cannot think of a single time where it has hurt me.
Making The Training Stick
Human behavior can only truly be affected in two ways: Repetition and direct involvement. You can agree intellectually that these six steps will cause a productivity increase, but until you practice them (direct involvement) and continue to use them (repetition), your behavior will not change.
Common wisdom is that it takes 21 days to form a new habit. My experience is that it takes years. But for now, if you can stick to this program for just 21 days, you will be forever reminded of its power, and you will be more likely to use these important steps.
8:00 - 8:30am Plan day; have quick look at staff’s planned day.
8:30 - 9:30am Work on strategy to overcome our new, most frequently heard objection.
9:30 - 10:00am Create a standard promotional piece or standard letter that addresses the problem.
10:00 - 12:00pm On sales call with Bill
12:00 - 1:30pm Lunch with important client, Smith
1:30 - 2:00pm Miscellaneous
2:00 - 3:00pm Got-A-Minute meetings
3:00 - 4:00pm Review “Six Musts of Marketing” for the month
4:00 - 5:00pm Work on improving systems
5:00 - 6:00pm Meet with Boss
Question: How much of this day is proactive?
Answer: All but 90 minutes