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TRANSCRIPT:

*this transcript was mostly generated by AI, please excuse any mistakes

Amanda: [00:00:00] Welcome back to the CEO mastery show brought to you by the ultimate sales machine. I have Troy Aberle with me today, our executive strategy officer and we’re going to cover on page 278 the quote in each of my weekly sales meetings, I make every salesperson repeat after me as I give them various affirmations.

One of my favorites for salespeople is I love to cold call in the morning, which is something that very few people love to do, but I happen to have with me somebody that There is just something, I feel as if there’s something strangely odd about you. Wrong with me. Yeah, I was gonna, I was gonna say that, but then I didn’t want to say it.

[00:01:00] 

Amanda: Yes, so can you explain to me, so, uh, my father talks about affirmations that he says, so you just love 

Troy: cold calling. Well, I give it a different attitude. Most people look at it as they’re scared of it, because they’re, most of it’s fear, because they don’t want to be rejected. Yeah. Right, but instead of looking at that way, you need to realize that if you truly do understand your customer, and what their needs are, their kitchen table needs, as I call it, they’ve already gone through a whole evening of turmoil, of not having enough money, having, not feeling good mentally, physically, um, you know, just things haven’t gone right, because they’ve already brought some, a lot of stress from the day before.

I know in the morning when they wake up, that I have the opportunity to give them the gift that they really could actually serve them. So rather than look at it as that I’m trying to push something, I’m actually calling them to tell them that I have an answer that’s going to make sure that their evening doesn’t go that same way again.

Amanda: Fascinating. Okay, so the mental shift that you’re there to serve them rather than I’m there to [00:02:00] annoy them. No wonder you then annoy them. And we just recently, so we’re a product of the product. We’re deploying a Dream 100 right now. And so you, this is really fresh for you, 

Troy: right? Yeah, because I just cold call 83 people.

Okay. Right? That I have no idea who, who, well, I didn’t know who they were. I never, never met them, but I, I researched them to understand that I know what their pain points are so that I know that when I’m calling them that I can immediately talk to them and give them answers that are already bothering them, keeping them up at night, give them a little bit of education, but most importantly, just build some rapport and get to know them and say, Hey, you know what?

I, I know how you feel. Amazing. 

Amanda: And you did this brilliantly because we’ve seen a 30% conversion of, okay, yes, I would like to talk further, which is magnificent. And it was kind of this combo of a brilliant, uh, cold call technique, a couple more mediums, some education based marketing, but can we [00:03:00] dissect just a little bit more and can you give any gems for people that are cold calling?

What would you say to do? Um, actually, I’m curious. So my father always acted like, you know, I’m So important, you know, if you don’t put me through to your boss, I’m obviously, you’re obviously the, the dumb one, was kind of like the air. I have a feeling that you don’t take that approach. 

Troy: Because I’m listening to the client.

So what Chet did, your dad did, was, was totally brilliant, because a lot of people that are busy and won’t give you the time of day, he was positioning that in a way that you don’t get to talk that way about, about your outcome. You need to give it more attention, and, and here I am to do this, and here’s your shot.

right? And so that’s how he did it. And I remember it very well. However, there is that piece of it or and then he’s doing that because usually CEOs are quicker. Most people are feeling, but today, more than ever, with the amount of stress that’s going on, I think there’s way more to it now. Yes, there’s that piece, [00:04:00] but there’s also that getting back to building rapport.

And if you don’t know your audience or you don’t know, and they don’t know you, vice versa, you’re gonna have to build some rapport. And I Resemble it to dating. You’re not going to walk up to the bar and say to that other person. Dang it, you get not, you get in the bed with me right now because this is how it’s going to go.

Yes, it might be the need, but you’re going to want to build up some rapport and say, you know, how are you doing? Like, I understand you’re going through a lot right now in the economy, interest rates, inflation, staff are changing. You know, we can’t get inventory. There’s all these things. And you know what?

It turns out that Most entrepreneurs are actually facing divorce this year. And they’re also, their kids are stressed out and depressed because they haven’t seen mom or dad. Four hours a week max that they spend. I mean, these are statistics that are really keeping people up at night. So, building that confidence that you’re here as someone genuine to say, I care.

Amanda: This also disarms the people that, um, if you [00:05:00] feel that the people you’re talking to, you’re afraid that they’re too important or too busy to take your call. One in every two, um, couples in the United States are getting divorced, right? We have a 50% divorce rate. So if you think the person that’s on the other side of this could have had a horrible night with their spouse, or woke up with an argument, uh, then look at them as human.

I love that. Um, I also love, and I want to bring it up because it’s such a good story. So, uh, you had one person that actually… yelled at you and was, was, was mean in comparison to all out of 83 calls. It was one that was just 

Troy: roof. I had everybody was really good. If I got a hold of them, I did not have one single person 

Amanda: did your research, which is good for a dream.

100. If you’re making just a few, you want to do your research, especially with the amount of information online today, right? You can go on social media and they just have so much more than we had 15 years ago. Can you share your [00:06:00] response, because I thought it was so funny, and it was something that my father did too.

Yeah, 

Troy: so, what really, because I came from such a great intent. I actually wanted to be a customer of these people too. And I showed interest in their product first. So there is a piece, just to add on to the last part. I wanted them to know that I was actually excited about their product, and what it could do for other people.

Not only would I like to acquire it, but I would also like to help market it. Yep. Because I saw the value. Yeah. So the one person for sure. I was polite professional and said, you know what, I would just like to see if we could schedule a few minutes, you know, undivided attention because these shows are busy.

I’d like to do that. His assistant had reached back out to me and said, great. Love it. He got back to me and said, I don’t like your approach. It’s old school tactics. You’re being too, uh, too pitchy. And I’m like, wow. Like, so there’s 

Amanda: a perception. One person out of 83 that had that response because we did do a a wonderful job at being educational.

[00:07:00] So it’s interesting that he said it was 

Troy: old school, right? And we even said, you know, if you talk to us that we were going to give you an opportunity to look at one of our case studies on how to screw up your trade show. Yeah. Right. I’m actually helping people out ahead of time. So then when we went up to the booth, I purposely went still to us.

I apologized and said, you could look at this in two totally different ways. One is yeah, for sure. Could be pitchy, I guess. Or you could look at it as. This person really wants to be nice and professional, has interest, showed up to his booth and when he looked at my name tag, he was shocked and definitely, you know, 

Amanda: it’s a real person.

It’s not just somebody calling me on a phone that I can rip into. And I 

Troy: said to him, I’m the guy that you thought had a terrible approach. And he looked at me and you could tell very just, just uncomfortable. Yes. I love that. Look at the perception then, make sure you’re feeling that out because if that is happening Make sure you’re more clear about the intention and saying to the person, I get it.

Yeah. I [00:08:00] could be that person, but 

Amanda: I’m not. So I loved this because, so, one of my father’s best friends, who was almost like a godfather to me, uh, he met him through a cold call. And the guy denied my dad and just said, uh, you know, I don’t need that, and hung up on him. My father called him back and said, nobody hangs up.

I mean, nobody, you know, shuts me down and, and then just started pitching like this is why nobody does that. And then they became like best buds and my father ended up getting the appointment. He worked with him and got him sales and all of this. But after I talked to you, when it happened, you were like, Oh, I’m calling that back, that guy back up.

I’m going to see him at the booth. I’m going to show him that I’m truly here for value. So that’s the kind of person that you want in your organization. If they are cold calling, that they get more competitive and they love the challenge even more when they get that, uh, denial. Although, I do think we’re also in a place now where, depending on what your engagement is when you start to work with them, we decided that that [00:09:00] kind of attitude was something that, we’re, we’re in a beautiful place where we don’t have to work with people that we don’t enjoy, so.

That person did get removed from our dream client list because we choose to have fun with who we work with, right? And we’re 

Troy: selective about that. You know, you just set it dead on. Because if you are following your dream 100, like we always say, if you have a goal, pick the people first that are going to get you to the goal fastest.

Don’t just pick the wide demographic, because everywhere we go, that’s what people are trying to do, is just grab anyone’s attention. Yeah. Be laser focused on that person. If they don’t meet your requirements and your emotional Peace and your frequency and your culture of your company, X, gone. They might come around later, but don’t worry that you don’t have them.

There’s plenty enough other customers out there. But your job on a cold call is to show them that you want to build rapport. You want to build an engagement. Leave the pitch part out. You’re not a rapid fire cold caller selling an infomercial product. You’re there to build a relationship. 

Amanda: Wonderful, and that is [00:10:00] another episode of the CEO Mastery Show.

Troy: So here’s the deal. I am so grateful to Chad Holmes for all that I’ve learned, but it’s actually Amanda Holmes that taught me the exact strategies that I needed to create 42 million in seven months. 

I was so reignited. I asked Amanda, is there any way I could come and work alongside you and help your clients be able to get results? Like I just got.

Hi, I’m Troy Aberly, now the Executive Strategy Officer at chi. 

a privilege to see this wonderful woman lighting up the stages with actionable strategies and creating immediate results.

It’s hard for me to imagine that you could get anyone else better at your event than Amanda because of the impact that she can create. 

Who knows if Amanda is even available for your event date? Go to chat homes.com/speaking and check out her availability. This could be the event that could change your life just as it did for me.